MISSION STATEMENT
Integrated Business Systems, Inc. is
committed to providing the highest quality
products and service to its customers at a
competitive price! The fulfillment of this
commitment insures customer satisfaction
with IBS and enables us to grow our
business, which, in turn, allows for the
development and expansion of employee
opportunities.
Quality Products
IBS currently represents 3 primary
product lines.
1. Canon Copiers - Canon has been
the number one copier vendor in the U.S.
in terms of unit placements for twenty-one
(21) of the past twenty-two (22) years!
2. Okidata Facsimile - Okidata is
known today for its computer printers, as
well as facsimile equipment. Okidata's
five (5) year print head warranty is the
best in the industry!
3. MBM - MBM provides the finest quality
office equipment products - Destroy-it
paper shredders, Triumph paper cutters,
paper folders, and other paper handling
equipment.
Quality Service
Our factory-trained service technicians
average over 14 years of experience with
IBS! Our service objective is to respond
promptly (within 4 hours, if not sooner) to
all customers who are "down", and to get
them operational as soon as possible.
Other calls are prioritized and handled
within one business day, and are typically
completed on the initial call.
Competitive Pricing
We do not attempt, or profess, to be the
cheapest or "low-cost" supplier. That is
virtually impossible when providing the
highest quality products and service.
However, we will be price competitive and
guarantee you value for your investment!
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HISTORY OF INTEGRATED BUSINESS SYSTEMS, INC.
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Integrated Business Systems, Inc. (IBS) originated in the
mid-1950's as A.B. Dick Products of Muncie, an exclusive
distributor of A.B. Dick Company products in East Central
Indiana. For many years that was the sole activity of the
company. Primary emphasis was on the sale and service of
duplicating equipment, including small printing presses.
During the mid-1960's the product line grew to include
electrostatic copiers, which provided our initial entry into the
copying world. A.B. Dick added plain paper units in the late
'70's. Then, in mid-1981, a dealership arrangement was
reached with Canon USA to market the NP120 and NP400.
This quickly grew into a full line Canon copier dealership
which we remain today. In fact, IBS has been the only full-
line Canon Copier Dealer in East Central Indiana since 1982.
As other developments occurred within our organization, we
made the decision to change our name to Integrated Business
Systems, Inc., effective April 1, 1992. Today, in addition to
Canon copiers, we also market and service Okidata facsimile
machines and MBM's Destroyit paper shredders and other
related products. However, Canon multi-functional copying/
print products are by far the most significant aspect of our
business, accounting for more than 75% of our annual
revenues.
Our market area has traditionally encompassed an area
approximately 60 miles in circumference with Muncie, IN the
hub of the wheel. Other significant areas include the cities of
New Castle, Anderson, Marion, and Richmond, as well as
smaller municipalities. Our market strengths include
education, religion, and associations, as well as commercial
accounts. In recent years as the copier marketplace evolved
from analog to digital technology, IBS has also transitioned to
support additional capabilities such as printing, networking
and imaging.
The company has had various owners over the years, under
differing structures. However, the company as it presently
exists is an Indiana corporation, formed in October, 1977,
with the present ownership in place since 1988.
